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01608 664281 kate@paperworkteam.com

What can the paperwork team do for me ?

We offer administration, secretarial, web design, PA and training services. We can handle all your back-office procedures efficiently, effectively and cost effectively.

How does it work?

When you contact us, we will take the relevant details and inform you immediately whether we are able to carry out the work you need within your timeframe. Once the Terms of Engagement have been agreed upon, the work can be sent to us (by email, fax, courier or post). Once completed, it will be sent back to you as requested. It may be that in some cases, if the work warrants it, a proof of the work will be sent to you for your review before final sign off. If required we are happy to arrange for the work to be collected and delivered by courier.

How can your service benefit me?

Below are five good reasons to outsource your back-office tasks to the Paperwork Team.

  • More time to concentrate on your business
  • An enhancement of your work life balance
  • A flexible workforce at your fingertips
  • A valuable resource without the overheads
  • To find practical solutions for business success

Can you work for me on a regular basis?

We are completely flexible in our approach – You may need our service for a few hours a month, a day a week or perhaps you would just like help with a one-off project.

What is special about the Paperwork Team?

We have over 50 years of combined experience to bring to your company and our aim is to be approachable, flexible and build a partnership with you in a way that our valued range of administration services not only saves you money, but also frees up the time you want to run your business.

How will I be charged?

Our charges reflect the actual time we spend on getting your job done and is dependent on the task we are doing for you and the frequency of the work. To discuss the costs of your project, please call, or email, us for a free, no obligation, quotation.

Can I use you on an ad hoc basis?

No problem. How you use the service is up to you. The service is designed to be used as much, or as little, as you need it. We have many clients who use the service daily but we equally have clients who only call when needed.

Am I ready to outsource?

Very few clients who start using the service have detailed information about their business and the support they need. This is all part of the service we provide. We will take time to understand your needs and your business and agree a plan of action to suit you.

Can we meet to discuss my requirements?

Certainly! The majority of work undertaken is completed without the need to meet but with some work, for example in conference organising, there are significant benefits in having face-to-face discussions.

Can you meet our deadlines?

We will never undertake any work that cannot be completed within the time restraints of your requirements.

What are your hours of work?

We have a “can-do” attitude to work, and will work whatever hours necessary to get the job done.

Do we need to provide anything?

Our office has everything it needs to operate however if you wish to use your own letterhead and stationery you will need to supply this.

Are there any “hidden” charges?

All courier charges, postage, stationery and telephone calls are charged at cost. Clear arrangements will be made so you know exactly what costs will be incurred. Invoices will be sent out once the job is complete or at the end of each month, whichever is sooner, with a breakdown of expenditure.

What is your privacy policy

What are your website terms and conditions?

Who is available to support me?

Customer care is very important to us, which is why we provide clients with ongoing support. We also recognise the importance of being available to our clients and we are committed to supporting this. We want the transition to outsourcing to progress as smoothly as possible.

How can I be assured of confidentiality?

The Paperwork Team is fully compliant with the General Data Protection Regulation (GDPR) and the rules will be strictly adhered to.

How long does it take to transcribe 1 hour of audio?

It is generally accepted that we can speak four times faster than we can type and the industry standard allows 1 hour to transcribe 15 minutes of clearly recorded speech. It can therefore take up to 4 hours to transcribe a 1 hour tape depending on the complexity of the subject.

How do you price tasks?

Tasks are priced individually depending on the type of work, complexity and the duration to complete. However, tasks are usually priced on an hourly basis. Discounts for regular work are available.

How do I get billed?

A 50% deposit of the estimated charge will be payable once terms have been agreed and the balance will be payable on receipt of a detailed invoice. Our invoice will be sent upon completion and payment can be made by cheque or bank transfer (all bank charges shall be the responsibility of the client). Terms for payment are strictly 14 days from the date of the invoice unless separate terms are agreed.

Who can benefit from using us?

People working from home, small businesses, frequent travellers, families, students and anyone who wants to free up their time from administration.

Do you complete short notice tasks?

Absolutely! We are very flexible and will endeavour to assist you on short term, urgent tasks.

What locations do you cover?

Due to the nature of us being virtual, we can work with people or organisations throughout the UK.

Can you come to our office to work?

Yes, we are more than happy to work in the client’s premises.

Can you work for me on a regular basis?

Yes, we can work for you or as many, or as few, hours to suit your business, either on a regular, or an ad hoc basis.

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