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The terms and conditions detailed below are set out to confirm that both parties understand the work/tasks to be carried out, the costs involved, deadlines and the timescale set for payments. The Paperwork Team reserves the right to update these terms and conditions and it is the responsibility of the customer to check the website regularly for these changes.

 

Supply of service

After an initial consultation The Paperwork Team will supply a written quotation with confirmation of the work required, the duration of the project (where appropriate), the deadline date and agreed payment rates and terms.

Prior to the commencement of the project The Paperwork Team must receive signed confirmation of agreement to the quotation and our Terms and Conditions. Confirmation returned by email will be deemed to have been signed if received from the client’s email address.

If there are any variations or additions made to the requirements as documented in the original quotation, The Paperwork Team reserves the right to amend the original quotation and charge accordingly.

 

General

The client accepts responsibility for final proofreading and accuracy. Any errors or omissions brought to the attention of The Paperwork Team within seven days of the final draft being sent to the client will be amended free of charge. Any other additions or amendments will be charged at the agreed rate.

It is the client’s responsibility to abide by copyright laws. No work will be undertaken which is considered immoral, illegal or offensive.

Anti-virus software is used in the preparation of work but anti-virus protection remains the responsibility of the client.

 

Confidentiality

All work will be treated as strictly confidential. No information will be divulged to a third party and all information will be either returned to the client or destroyed at the end of a project unless specifically requested, by the client, to be kept for future reference.

 

Delays

The Paperwork Team will not be liable for any delay or failure to perform its obligations if the delay or failure is caused by circumstances outside their reasonable control. Any losses, penalties, surcharges, interest or additional tax liabilities which become due because of the acts or omissions of any other person will be the sole responsibility of the client. This also applies to any incomplete, misleading or false information provided by the client, their directors, officers, employees, agents or advisers or failure to act on The Paperwork Team’s advice.

Should work be suspended or delayed through any default of the client, The Paperwork Team shall be entitled to immediate payment for the work carried out and any expenses incurred.

If the client wishes to cancel a one off project booking 48 hours notice is required. In the event of a client cancelling less than 24 hours before a booking commences full payment will be due. If a cancellation is made less than 48 hours before and more than 24 hours before then 50% of the charge will made. For ongoing projects one month’s notice is required.

 

Charges

All work will be charged at an hourly rate of 15 minutes intervals. The minimum cost for any task undertaken will be £5.00. The minimum invoice amount is for one hour at the standard hourly rate of £20. Disbursements including telephone calls, faxes, emails, photocopying, postal costs and any other out-of-pocket expenses may be charged separately. Up front costs such as booking fees etc will be charged at cost and may be invoiced prior to completion of the assignment.

 

Invoices

Invoices will be raised at the end of each month or at the end of the project (whichever is sooner).

Payment is due 7 days from the date the invoice is issued unless otherwise stated in the Letter of Engagement. Interest may be charged on any late payments at 8% above the Bank of England base rate in accordance with terms of the Late Payment of Commercial Debts (Interest) Act 1998.

Costs for collecting overdue payments, including sending warning letters, making telephone calls and the involvement of solicitors will be the full responsibility of the customer and will be charged accordingly.

Payment must be made in pounds Sterling by cheque, cash or BACS. Account details will be clearly marked on all invoices.

 

Complaints

Our aim is to provide high quality, cost effective business support solutions. We perceive ourselves as approachable, flexible and want to build a partnership with our customers.

In the unlikely event that you do have a complaint about our service, or one of our team. Please give us the opportunity to take action by talking to us. We value your opinion.

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